Q1) I see your Water Guard Whole House Water Filtration System comes in three different models. How do I choose for my situation?

The no.1 Water Guard System (3 stage filtration without UV sterilization) is designed for town supply water where the authorities typically control water quality by the addition of chlorine. This system allows you to remove 99% of the chlorine and associated odours, together with any sediment and discolouration which sometimes occurs during periods of high rainfall.

The no. 2 Water Guard System (3 stage filtration with 50L/min UV sterilization) is suited to standard size house (3/4 bedroom) utilizing rain tank water, surface or bore water, where UV sterilization will take care of any bacteria (e.g. E Coli) and organisms such as Guardia in the water supply.

The no.3 Water Guard System (3 stage filtration with 100L/min UV sterilization) is the most powerful and is designed for rain tank water, surface or bore water,(as above) but for larger houses, and higher water usage households.

Q2) Can I order The Water Guard system from the website?
Yes you can, by using the Contact page (include your delivery address), and we will provide you with a “best freight rate” price, delivered to your door. Our bank details for payment will be on your Quote.

Q3) The Water Guard UV System looks to be quite powerful, does it require 3 phase power?
No, conventional single phase is fine. (UV lamp only uses approx. equivalent power to a strong light globe.)

Q4) What is the difference between your activated carbon block filters and the granular carbon filters I have heard about?
Our block filters contain activated carbon as highly ground particles offering both a greater surface area and longer water exposure time for superior absorption of toxins and odours. Granular carbon filters are made up of coarser particles, and some actually allow water to set up a passage of least resistance through them (a water track), such that the granular carbon is less able to do its normal efficient job of absorption of water contaminants

Q5) I wish to install the Water Guard System myself, is this possible?
Yes, easy if you are a handy person, otherwise ask your local plumber. Full Installation Instructions are contained in each Water Guard Whole House Filtration System pack. Our inlet and outlet valves are standard 1” (25mm): just identify the size of your own water line (normally 1”, ¾” or 1 ¼”), and pick up standard hose connectors / additional piping to suit (e.g. Bunnings, Mitre 10, and Plumbers Supplies etc.)

Q6) Any tips for filter removal for cleaning or replacement?
Turn off your water supply, and press the red button on top of the filter housing to reduce the pressure in the system – and stop you getting wet! The enclosed filter wrench easily turns the filter housing, and then unscrew by hand. Remove the filter, clean / or replace, and insert back in the housing. Check the O Ring is seated neatly in its groove, screw up the filter housing, and turn water back on. (These Instructions are in your Manual) Remember to remove the plastic wrapping from replacement filters before use!

Q7) I have a problem screwing back the filter casing evenly, what should I do?
Take out the O Ring, clean it and clean the groove it sits in. Apply petroleum jelly or Vaseline to the O Ring and the groove; carefully refit the O Ring and the cartridge casing will screw back easily into place

Q8) Will the Water Guard filtration system reduce the Fluoride added to my town supply water?
Our standard 3 stage filtration system will certainly reduce the fluoride levels in town water by variable amounts according to individual circumstances, but not to the 99%+ removal possible with the likes of chlorine. However, you could maximise the removal of fluoride by using two activated carbon filters in your system, substituting your Pleated Pre-Filter with a second activated carbon block filter.